Customer Service FAQs

General Information, Comments, and Inquiries:
Write: 4110 Premier Drive, High Point, NC 27265
Call: 1-844-385-0250
Mon-Friday: 9am-8pm EST
Sat: 10am-6pm EST

Office: 5 North Street South Deerfield, MA 01373

How To Order

It’s easy to place your order online. Once you've added items to your Shopping Bag, you'll follow these few simple steps to complete your order:

  • Review the items in your Shopping Bag
  • Fill out your shipping and billing information
  • Confirm and place your order using your payment method of choice
  • Print out your order confirmation number


Purchases made on can be returned via mail within 90 days of purchase.

Please have your order number and billing zip code on hand.  Start the self-service return process here, where you’ll find step-by-step instructions on how to return your product, as well as the necessary prepaid Fedex shipping label for you to print out. 

If you receive a web order with an item that is damaged, follow the same process and click on the “Arrived Damaged” selection.  You’ll then be instructed to upload a photo of the damaged item to receive your refund.